Terms and Conditions for the Purchase of Goods.

1. These terms
   
   • What these terms cover. These are the terms and conditions on which we supply products to you
   • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
     
     
2. Our contract with you
   
   • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
   • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
   • Your reference number. We will assign a reference number to your order which will be related to your account profile with us. This will show on your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our products
   
   • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
     
     
5. Our rights to make changes
   
   • Minor changes to the products. We may change the product:
     • to reflect changes in relevant laws and regulatory requirements; and
     • to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
       
       
6. Providing the products
   
   • DELIVERY: The costs of delivery will be automatically calculated for you on our website, depending on the delivery destination and postal charges. Please note Free Delivery will be removed from our store when a sale is in progress. Kindly note that delivery delays are expected during a sale due to the bulk of orders.
   • When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.
     • If the products are goods. If the products are Goods we will deliver them to you as soon as reasonably possible and in any event within three working days after the day on which we accept your order for deliveries within the UK (so long as the correct delivery details are provided to us). 
     • Missing goods – please note that our orders are checked for content by two individuals and checked against an order list before despatch. Therefore it is extremely unlikely that a mistake will be made in respect of content. If we suspect a fraudulent claim or where there are repetitive claims by an individual, then at our discretion we will not replace the missing goods.
     • Invoice and packaging will be required as photographic evidence in order for us to investigate missing items.
   • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. The time for overseas delivery will vary depending on any delays with customs, which we are not liable for. South Africa customs in particular are experiencing long delays, and orders may not be cleared for many weeks.
   • Providing the correct shipping address.  The customer is responsible for providing us with the correct shipping details. We cannot be held responsible for deliveries made to incorrect or incomplete addresses provided by customers.We post all orders to the address that you provide us with, so please check your order confirmation email to ensure that the address is completely correct. If you have paid with PayPal, please double check that your PayPal delivery address is correct. If you spot a mistake please email us to let us know as soon as possible so that we can have this amended before shipping. In any instance where the address that you have provided is not 100% correct, and your order is shipped, we will need to wait for the parcel to be returned if we are to provide any kind of re delivery / refund.
   • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you that we have tried to deliver. For deliveries in the UK it will be your responsibility to re-order the Goods that could not be delivered and this can be done through our website. For overseas deliveries our courier service will make three attempts to deliver and then the Goods will be sent back to us.
   • If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect the goods from us we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
   • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us (or you collect those goods from us).
   • When you own goods. You own a product which is goods once we have received payment in full.
   • What will happen if you do not give required information to us. We will need certain information from you so that we can supply the products to you, for example, name, address, email address. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
   • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
     • deal with technical problems or make minor technical changes;
     • update the product to reflect changes in relevant laws and regulatory requirements;
     • due to non-payment where the payment for the product is taken in instalments.
   • Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract. This excludes pre-orders when you will be notified of the lead-up time for stock to be made available for delivery.
   • We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 4) and you still do not make payment within three days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).
   • Damaged / Faulty products.  If you deem your product(s) to be damaged or faulty you will need to contact us within 14 working days of receiving your item(s) to make us aware of the issue. If you contact us regarding your product(s) being damaged or faulty outside of this time frame it will be down to the discretion of the management as to whether you are eligible for an exchange or refund
     
     
7. Payment for Products
   •  Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the website order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
   • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. The prices that show on the website are VAT inclusive.
   • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on our website.  In this instance we will contact you to let you know as soon as possible, as we may have to cancel your order.
     
     
8. When you must pay and how you must pay.
   We accept payment with most debit cards and credit cards (more details are available on the website). When you must pay depends on what product you are buying:
   • For Goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
     
     
9. We can charge interest if you pay late.
   If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
   
   
10. What to do if you think an invoice is wrong.
    If we send you and invoice and you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
    
    
11. Discount Codes: 
    Discount codes are for a limited time and use only. Only one discount code can be used at anyone time. If you are found to be abusing the discount codes, your order may be cancelled and we may block any future orders. Please also note that we will investigate any discount code abuse. Thee investigation will be carried out at P.Louise Head Quarters.
    
    
12. If you incur a customs charge. 
    Unfortunately customs charges are completely out of our control. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    
    
13. Our responsibility for loss or damage suffered by you if you are a consumer. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12. • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12 and for defective products under the Consumer Protection Act 1987.
    • When we are liable for damage caused by defective video content. If defective video content which we have supplied damages a device belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.
    • We are not liable for business losses. As a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 13.6(b).
    • Except to the extent expressly stated in clause 1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    • Subject to clause 1:
      • we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
      • our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the value of your order for Goods or online courses paid by you under the contract.

14. How we may use your personal information
    
    • How we will use your personal information. We will only use your personal information as set out in our Privacy Policy
      
      
15. Other important terms
    
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings as a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
      
      
16. Complaints Procedure.
    If for any reason you wish do make a complaint, please use the following.

• Please put your complaint into an email; please email hello@ci-beauty.com
• We ask that you allow up to 72 hours for the complaint to be acknowledged.
• We may take up to 28 days to full resolve your complaint, this could include asking you for any evidence you may have.
• If at any point throughout the 28 days, you post on any social media platforms, anything that could be detrimental to CI Beauty, this could jeopardise your complaint: this resulting in your complaint been rejected and unresolved.